Blog
Engineering deep-dives, product updates, and notes on running AI-native ITSM — from the Argus team.
- Engineering
Why we built incident classification on pgvector
Vector similarity in the same Postgres your incidents live in. No second service, no nightly sync — just an embedding column and a cosine query on the hot path.
- Product
Postmortem drafts in 30 seconds, not 2 hours
The blank-page problem is the reason most postmortems are late or never written. Argus drafts the timeline, the impact summary, and the candidate root cause from data you already have.
- Opinion
What 'AI-native ITSM' actually means
Every legacy ITSM vendor has shipped an "AI" tab in the last twelve months. Most of them are a chatbot bolted onto the existing config-heavy product. AI-native is something else.